Topbulb stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. A Restocking Charge of 20% will apply to all items returned where Topbulb has made no error in merchandizing or shipping. Refunds will be made by original method of payment. All returns must arrive in its original packaging and all freight charges for the return of goods are to be paid by the customer. There are exceptions to our Return Policy including, but not limited to, linear fluorescent bulbs 47" or longer in length, Special Order products, orders outside the continental U.S., and shipments delivered via common carrier. Please call 800.867.2852 or email email@example.com to obtain a Returned Material Authorization (RMA) before returning any product. Topbulb may at any time limit the number of delivery attempts based on unfavorable delivery history.
Many products offered by Topbulb.com provide a manufacturer's warranty. This information is listed on our website within the Specifications section of each product if there is a manufacturer's warranty. After 14 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.
Mistaken and Damaged Shipments
Topbulb will replace the order and refund any applicable shipping costs if we made an error with your order. Please contact us if there is any obvious damage at the time of delivery. Please make all claims for replacement or credit within 14 days of delivery. To return any damaged or incorrect item, please call 800.867.2852 to obtain a Returned Material Authorization (RMA) or email us at firstname.lastname@example.org. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to Topbulb.