Safe Shopping Guarantee	Product Warranties	Return Policy
Privacy Policy	Payment Information	Contact Information
Pricing Availability	Shipping Rates and Policies	Managing Your Account

Safe Shopping Guarantee

At Topbulb, protecting your information is our first priority. We use a Secure Sockets Layer (SSL) technology to safely guard your information. SSL encrypts all personal information including your credit card number, name and address. Your encrypted information can only be decoded by Topbulb. For further information, please see our complete Message on Security at:
http://www.topbulb.com/shopping/security.asp

Should you decide not to order through our secure servers, telephone, mail, and fax order completion options are available as well.

Topbulb offers links to the websites of related friends and colleagues in the industry. We will make every effort to link only to sites that meet similar standards for maintaining each individual's right to privacy and security. However, many other sites that are not associated or authorized by Topbulb may have links leading to www.topbulb.com. Topbulb cannot control these links and is not responsible for the content or security of any site linked to or from the Topbulb site.

Privacy Policy

At Topbulb we are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best services to suit your needs.

Please see our complete privacy statement at: http://www.topbulb.com/about/privacy.asp for further information on your privacy.

Pricing and Availability

At Topbulb we want you to feel comfortable placing an order with us. To that end, we will provide you with all of the information you need before you place your order. This includes shipping options, methods, and costs; itemized cost per product and order subtotal; shiping, insurance and handling charges; sales taxes; and the total amount of the order.

Once your order has been placed, Topbulb will not charge you until the order has been completely fulfilled, via shipment from our warehouse. If for any reason the product you have ordered was listed on the Topbulb site as "In stock and ready to ship" and is not available, we will contact you as soon as possible via phone or e-mail. You will have the option to wait until the product is in stock, receive a substitute product that is functionally equivalent, or cancel your order. If you order a product that is listed on the Topbulb site as "Contact us for delivery date" we will send you a postcard if your order is not shipped within 14 days. Once you receive this postcard, you have the options above available to you.

Product Warranties

Topbulb is a distributor of major national and international brands of replacement light bulbs and related products. The manufacturer’s warranty, if available, applies to the products we sell. Topbulb does not provide any additional warranties.

Payment Information

Topbulb provides many convenient options for payment.

Customers can pay by credit card online using Visa, MasterCard, or American Express. We also accept the Discover card for phone, fax and mail orders.

Check or money order are available for mail orders only; cash on delivery for mail or fax orders; or on account (due 30 days from invoice date). Detailed instructions for each payment method are located within the Topbulb shopping cart system.

Topbulb uses Secure Sockets Layer technology to ensure security. See the section above on security for further information.

Topbulb stores only your billing contact information on our web servers. Credit card information is not stored by Topbulb and must be re-entered for every purchase. This measure provides you with further security.

Topbulb does store credit card information for customers who order on account. This credit card information is stored in a database apart from the web site server and is accessible only to authorized Topbulb employees.

Topbulb complies with all federal, state, and local sales tax laws. Customers are responsible to pay for sales tax, where applicable.

Shipping Rates and Policies

Topbulb offers shipping to all 50 states of the United States of America and any foreign country delivered to by Federal Express. Shipping charges are applied per order, not per item.

UPS & FedEx Ground Delivery is standard for $8.75; Federal Express Standard Overnight delivery is available for $16.95; Federal Express Priority Overnight delivery is available for $32.95. For orders shipped to Hawaii or Alaska via Federal Express an additional charge of $10.00 per order is added. Federal Express Overnight delivery for international orders is billed to the customer at actual Federal Express cost. Customs and import costs for foreign orders are billed to the customer at actual cost.

Items are generally shipped as available; however, if more than one shipment is made the customer will be charged for shipping only once. Customers have the option to ship orders in partial groups as available or as a complete group when all products are available.

Approximately 98% of orders received on the Topbulb site are shipped the same day they are received. While Topbulb can not guarantee that your order will be shipped the same day it is received, you can check on the status of your order at any time at: http://www.topbulb.com/account/trackstatus.asp;or by calling Customer Service at 1-866-867-2852 between the hours of 7:30 a.m. and 6:00 p.m. Central Standard Time, Monday through Thursday or between the hours of 7:30 a.m. and 5:00 p.m. Central Standard Time on Fridays, excluding holidays.

Return Policy

While Topbulb strives to make sure you are 100% satisfied with your order, occasionally there are errors that need to be corrected.

Return & Restocking Policy

Topbulb stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. A Restocking Charge of 20% will apply to all items returned where Topbulb has made no error in merchandizing or shipping. Refunds will be made by original method of payment. All returns must arrive in its original packaging and all freight charges for the return of goods are to be paid by the customer.

There are exceptions to our Return Policy including, but not limited to, linear fluorescent bulbs 49" or longer in length, Special Order products, orders outside the continental U.S., and shipments delivered via common carrier. Please call 1-866-867-2852 to obtain a Returned Material Authorization (RMA) before returning any product. Topbulb may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft..

Contact Info

At Topbulb, we believe you should always be able to contact us in a way that's easiest for you. That's why we offer several ways to communicate with us:
Toll-free phone: 800-TOPBULB (800-867-2852)
Toll-free fax: 877-FAXBULB (877-329-2852)

sales@topbulb.com Product questions and suggestions
service@topbulb.com Account and service questions and comments

Our company address is:

Topbulb
5204 Indianapolis Boulevard
East Chicago, IN 46312-3838

Managing Your Account

All users of the site are free to explore most of the site without providing any personal information to Topbulb. In other areas of the site you may be asked to provide the following information:

a. If you place an order with your credit card, we gather contact and address information; credit card type, number and expiration date; and e-mail address.

b. If you want to open a Topbulb account you will be asked to provide certain information, such as name, address, e-mail and credit reference information.

c. If you contact us via e-mail or Feedback form on our site we collect your e-mail address so that we may respond to your e-mail.

d. If you request a catalog we will add you to our mailing list for paper catalogs and other special offers.

e. If you opt-in to our e-mail newsletter list, your e-mail address will be added to our list for periodic e-mail newsletters and special offers.

As with most web sites, we monitor where users of the site travel throughout the site so that we can develop a better understanding of the areas of greatest interest.

It is easy to change your account information, view your order history, and quickly re-order favorite products. Simply visit:
http://www.topbulb.com/account/reorder.asp.asp.

Customers can cancel or modify unshipped orders at any time by call Customer Service at 1-866-867-2852. Once shipped, an order can not be cancelled or modified; however, if you are unsatisfied with your order you can return it within 30 days for a full refund as explained above.